Authors Statistics from 2 Countries
| Country | Count of Articles |
|---|---|
| Indonesia | 19 |
| Cyprus | 1 |
Articles
Analysis of E-commerce Based on Digital Economy through Smart Society in the Management of Village-Owned Enterprises
Abstract
This research is descriptive research to describe the reality and complexity of social e-commerce based on the digital economy through the smart society of village-owned enterprises in Tanggetada District, using a purposive sampling technique. The research will be conducted in 3 village offices in Tanggetada Sub-district, namely Tondowolio, Palewai, and Lamedai villages. The research instruments are observation, questionnaire, interview, and documentation. Smart society measurement is carried out by observing and collecting information using the ecosystem of village-owned enterprises related to community welfare and the ecosystem of financial transactions of village-owned enterprises. The results of the study obtained that the three villages in Tanggetada sub-district have village-owned business entities with various types of businesses that have been run, basically, the three villages have planned the development of e-commerce in a sustainable manner, based on information showing that in general, the Smart Society Analysis Mapping in Tanggetada Sub-district is at >2.5 to 3.25 (Good), a humanist and dynamic relationship is realized in the socio-cultural and socio-technical community as a reference for the creation of productivity, communicative, and interactive with digital systems both physical and virtual in harmony. The creative economy has contributed to exploring the potential in raising the level of the creative economy in the Tanggetada sub-district.
Read full articleAnalysis of Digital Economy Determinants in Indonesia
Abstract
The aims of this research is to determine the digital economy in Indonesia which consist of e-commerce, financial technology, and the number of internet users. This research was descriptive statistical method and using panel data regression model. The period of this research starts from 2020-2022 with cross-sectional data from 34 provinces in Indonesia. The data was collected from the Central Bureau of Statistics and East Ventures. The results of this study indicate that e-commerce has a positive and significant effect on the digital economy, financial technology has a positive and significant effect on the digital economy, the number of internet users has a positive and insignificant effect on the digital economy in Indonesia. This research provides a new insight of the role of e-commerce in economic growth and the importance of government policy and intervention in promoting local products on various e-commerce platforms. The low level of digital literacy in Indonesia required the role of academics and practitioners to participate in establish a smart technology society.
Read full articleThe Influence of Price Perceptions, Product Quality and Service Quality on Customer Satisfaction
Abstract
This study aims to determine the effect of perceived price, product quality and service quality on customer satisfaction at PT Dafnet Media Gemilang in Bojonggede District, Bogor Regency. This study used a quantitative descriptive method by distributing questionnaires via Google Form to PT Dafnet Media Gemilang subscribers in Bojonggede District, Bogor Regency. The population in this study was 1200 people in Bojonggede District who were PT Dafnet Media Gemilang customers. Meanwhile, the number of samples was 120 people with the sampling technique used was the Slovin technique. In analyzing the data, this study used SPSS 26 to calculate the results of the Multiple Linear Regression variable test, t test, F test, and determination analysis. The results of this study indicate that based on the t test, price perception, product quality and service quality have a positive and significant effect on customer satisfaction on PT Dafnet Media Gemilang in Bojonggede District, Bogor Regency. Based on the results of the F Test, price perception, product quality and service quality together have a significant effect on customer satisfaction at PT Dafnet Media Gemilang in Bojonggede District, Bogor Regency. Based on the results of multiple regression analysis, the effect of perceived price, product quality and service quality on customer satisfaction at PT Dafnet Media Gemilang in Bojonggede District, Bogor Regency is 76.5% while the remaining 23.5% is influenced by other variables not examined in this study.
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Does COVID-19 Pandemic Impact on Financial Difficulties in Indonesian Tourism Sector Companies?
Abstract
President of the Republic of Indonesia, Joko Widodo has determined the strategic role of tourism as a leading sector in national development in his two leadership periods. However, since the emergence of the Covid-19 outbreak in early 2020, the tourism industry and its related sectors, including hotels, food and beverage establishments, cleaning services, local tour guides, and transportation, have experienced considerable setbacks. The performance of the tourism industry amid the Covid-19 outbreak has received significant attention. The Covid-19 outbreak, which began in 2020, has restricted people’s mobility, particularly impacting the travel of international tourists to Indonesia. Companies operating in the tourism sector, such as those in the hotel, resort, and cruise line industries, now face various risks, such as decreasing revenue and operating income. This decline will undoubtedly result in financial hardships. This study examines the differences in financial distress and litigation risk of hotel, resort, and cruise line sub-industry companies prior to and following the onset of the pandemic. The Paired Sample T-test is utilized for hypothesis testing, contingent upon fulfilling the normality test requirement. However, if the normality test results indicate the non-normal distribution of residuals, non-parametric statistical methods, such as the McNemar test and Wilcoxon test, will be utilized for data analysis. The study presents findings that demonstrate differences in financial distress and litigation risk within the Hotel, Resort, and Cruise Line Sub-Industry companies prior to and following the pandemic.
Read full articleEmotional Intelligence Becomes The Main Predictor of Emotional Labor Ability on Customer Satisfaction
Abstract
Emotional intelligence and emotional intelligence refers to the process of regulating feelings and expressions in response to emotion regulation as an authentic display of employees in serving customers. The existing literature has provided strong evidence for the impact of customer-focused emotional work. However, an empirical examination of the mechanisms underlying this relationship is largely different from previous studies. This research focuses on employees' emotional intelligence in regulating emotions to make customers satisfied with the services provided. This article reports on a study examining the role of emotional work in channeling the impact of emotional intelligence on customer satisfaction. Specifically, the study measured the emotional intelligence of service employees and customers with in-depth acting to find out how relational relationships occur. The sample size in this study was 232 respondents. Data analysis was carried out using Structural Equation Model (SEM-PLS) 4.0 with outer model measurements: convergent validity, discriminant validity, reality test, and inner model measurement; Coefficient Determinant of (R2), Significance (t-value) and model fit test using R square, Q square, SRMR, Goodness of Fit Index. Results show that employees who are emotionally intelligent and able to regulate their expressions and feelings will increase the influence on customer satisfaction.
Read full articleShopping Lifestyle, Fashion Involvement, Hedonic Shopping Motivation, Positive Emotion, Impulse Buying E-Commerce
Abstract
Currently, Indonesian people use the internet to buy goods through e-commerce. This study aims to determine the influence of shopping lifestyle, fashion involvement, and hedonic shopping motivation on positive emotion and impulse buying on Tokopedia e-commerce. The data analysis techniques used are inferential analysis using SEM-PLS and descriptive analysis. The findings of this study show that shopping lifestyle, fashion involvement, and hedonic shopping motivation have a significant positive influence on positive emotions. Shopping lifestyle and fashion involvement have a significant positive influence on impulsive buying. However, hedonic shopping motivation has no influence on impulsive buying. Then, positive emotion has a positive and significant influence on impulsive buying. Positive emotion also mediates partial the relationship between shopping lifestyle, fashion involvement, and hedonic shopping motivation mediates perfect to impulsive buying.
Read full articleImpulse Buying: The Influence of Customer Behavior with User Experience Moderation
Abstract
The current study aimed to investigate the role of visual merchandising strategies, consumer trust in online stores, and shopping lifestyles that can increase impulsive purchases on the Shopee e-commerce. Furthermore, this study also investigates the role of user experience as a moderating construct. Current study was conducted at Denpasar City. This study targets the entire population who use the Shopee e-commerce platform in Denpasar City. Through purposive sampling and the Roscoe formula, 125 respondents were obtained. Empirical data was collected through questionnaires and analyzed using the PLS-SEM approach. The study findings confirm that a crucial component in creating impulsive buying actions among consumers is a lifestyle that always wants to increase value and self-image. Moreover, a good user experience also becomes the driving factor that creates unplanned purchases, especially when various promotions are held. Interesting findings in this study are that there is no significant relationship between visual merchandising and online store belief constructs on impulse buying and the failure of user experience in moderating the relationship between each construct. These findings demonstrate that consumers' impulsive buying activities are not based on trust or the appearance of a visual presentation of the product.
Read full articleThe Effect of Work Compensation, Work Discipline and Work Environment on Increasing Employee Productivity at Suzuya Mall Rantauprapat
Abstract
Employee productivity refers to the level of output or efficiency of an employee in carrying out his work duties within a certain period of time. It is an important factor for the success of an organization because it directly affects the quality and quantity of jobs produced, which in turn affects the competitiveness, profitability and sustainability of the organization. Employee productivity is influenced by various factors, including work compensation, work discipline and work environment. Effective management of these factors can increase employee productivity, leading to improved organizational performance. The purpose of this study was to determine and analyze the effect of work compensation, work discipline and work environment on increasing employee performance at Suzuya Mall Rantauprapat. This research is a type of association research. The method used in this research is descriptive statistical method with a quantitative approach, the sampling technique used in this research is a questionnaire. Data collection techniques using data instrument tests, and statistical tests. The results of this study indicate that work compensation positively affect the performance of Suzuya Mall Rantauprapat, work discipline positively affect the performance of Suzuya Mall Rantauprapat, and work environment positively affect the performance of Suzuya Mall Rantauprapat.
Read full articleCity Branding Performance Analysis of 'Flower City' to Increase the Tourist Visit Interest in Tomohon City
Abstract
Tomohon City is a city known as "Kota Bunga" or Flower City as a tourist city located in North Sulawesi Province, Indonesia. Based on data from the Central Statistics Agency (BPS) of Tomohon City in 2021, as many as 75% of tourists stated that they were interested in visiting this city because of the city branding as "Flower City". However, only around 60% of tourists are satisfied with the quality of its tourism services and facilities. This research aims to analyze the performance of city branding of Tomohon City whether it is in line with expectations according to tourists' assessments so that indicator results are able to be improved and maintained. This research was conducted in Tomohon City, North Sulawesi Province, consisted of two hundred respondents from among tourists to fill out the questionnaire and five respondents from the government and stakeholders for interviews through the sampling technique, namely purposive sampling. The method in this research used Importance Performance analysis, which was then analyzed in the Importance Performance Matrix based on the Cartesian quadrant. The results of this research are based on the importance of performance matrix. Tourism potential indicators are the indicators in quadrant 1, which are considered the most important but have not shown performance that satisfies visitors, causing them to be a priority for improvement. Meanwhile, the attractiveness indicator is in quadrant 2, which means that this indicator is considered important and able to satisfy visitors. The city atmosphere and accommodation indicators are included in quadrant 3 where the performance level of both indicators is low and is considered very unimportant. City physical indicators and community openness are included in quadrant 4 where these indicators are considered unimportant enough and are not expected but have high performance.
Read full articleFraud Prevention of Village Funds
Abstract
Village funds refer to the allocation of funds distributed to villages as part of the government's efforts to improve the development and welfare of people in rural areas. However, there is often misuse of village funds by village officials, which results in cases of corruption of village funds within the village government. The purpose of this study was to obtain empirical evidence on the impact of individual morality and whistleblowing on the prevention of village fund fraud. This research is a quantitative-oriented study that uses primary data in the form of questionnaires given to 122 village apparatuses in Muara Kemumu District. Data processing is carried out using Smart Partial Least Squares (PLS). The results of this study show that individual morality and whistleblowing have a positive impact on preventing village fund fraud
Read full articleThe Dollar Cost Averaging, Lump Sum, and Value Averaging Strategies in Mutual Fund Investments
Abstract
Investment strategy and portfolio management are crucial considerations when investing in mutual funds. This research aims to analyze the effectiveness of achieving optimal returns by simulating dollar cost averaging, lump sum, and value averaging approaches. This analysis is conducted about the performance of a mutual fund portfolio, utilizing the Sharpe and Treynor methods. The research sample employs a purposive sampling technique, selecting the top 5 mutual funds in terms of performance, managed by different investment managers in the year 2022. Simulations are being conducted over three specific periods. In addition to mutual funds, a comparative analysis was conducted involving the Jakarta Composite Index (JCI) and 10-year government bond yields (SUN). The simulation results on equity funds for the three periods indicate that the Lump Sum investment method outperforms dollar cost averaging and value averaging, particularly over 6 years. This finding is further corroborated by the Kruskal-Wallis test, which highlights a significant variance in return performance. The results of the Sharpe and Treynor investment methods exhibit significant differences, as confirmed by the Mann-Whitney test. Lastly, regarding benchmark comparisons, the performance of equity funds surpasses that of the benchmark.
Read full articleAnalysis of The Impact of Corporate Governance On Profitability and Firm Value During The Covid-19 Pandemic
Abstract
This study aims to analyze the effect of Independent Commissioner s, managerial ownership and audit committees on profitability and firm value in the Indonesian capital market, namely manufacturing companies on the Indonesia Stock Exchange (IDX). This research is expected to provide insight and enrich scientific knowledge about the relationship between corporate governance to profitability and company value, especially during the Covid-19 pandemic. This research was conducted using a quantitative approach. The sampling technique used in this research is purposive sampling method. The companies included in the sample of this study are manufacturing companies that are always listed on the IDX from 2020 to 2021. The total sample in this study is 60 companies. Based on the results of the regression analysis and mediation test, it can be concluded that the variables of Independent Commissioner s, managerial ownership, audit committees have no significant effect on profitability and firm value. Profitability is not able to mediate the relationship between Independent Commissioner s, managerial ownership and audit committee on firm value. However, profitability has a positive and significant effect on firm value.
Read full articleDo Innovation, Community Participation and Quality of Human Resources Influence the Performance of Village-Owned Enterprise
Abstract
This research is a quantitative study that seeks to examine the relationship between innovation, participation and the quality of human resources on the performance of BUM Desa. The research uses primary data collected through questionnaires. The respondents in this research were Village BUM managers in East Java who are members of the East Java BUM Desa Forum. The questionnaire was distributed through the East Java BUM Desa Forum at the end of 2022. The number of respondents who filled out the questionnaire completely was 57 people consisting of the Director, Secretary, Treasurer and BUM Desa Staff. The method used in data processing is SEM PLS. Data is processed with SMART PLS4 application. To ensure the validity and reliability of the model, a model measurement test was carried out using discriminant validity and convergent validity tests. The structural model test was carried out to test the reliability of the model and predict the relationship between exogenous and endogenous variables. The results of the structural model test show that the model used is quite good and can be used to predict relationships between variables and test hypotheses. The results of the hypothesis test show that innovation, participation and quality of resources have a significant positive effect on the performance of BUM Desa.
Read full articleThe Influence of Social Media Marketing on Consumer Brand Engagement (Adidas Study on Tiktok Application in Bandung City)
Abstract
In the rapidly developing digital era, social media, especially TikTok, has become an important platform for brand marketing. Adidas, as a leading global brand, uses TikTok to increase interaction with consumers, especially in the city of Bandung. However, it still needs to be understood to what extent Social Media Marketing on TikTok influences consumer engagement with the Adidas brand. This research aims to explore this, providing important insights for marketing strategies in this digital era. This research explores the impact of Social Media Marketing on consumer engagement with brands, especially on the TikTok application, with a focus on the Adidas account in Bandung City. This research used 417 samples collected through an online questionnaire with a purposive sampling technique with the criteria of being 17 - 25 years old, active social media users who follow the Adidas account on TikTok. The results of the analysis show that the Consumer–brand engagement variable has a significant effect on the Brand Awareness variable, the Consumer Brand Engagement variable has a significant effect on the Brand Image variable, the Customization variable has a significant effect on the Consumer Brand Engagement variable, the E-Wom variable has a significant effect on the Consumer Brand Engagement variable, the Entertainment variable has a significant effect on the Consumer variable, the Brand Engagement variable, the Interaction variable has a significant effect on the Consumer Brand Engagement variable, the Trendiness variable has no significant effect on Consumer Brand Engagement. This research provides important insights for companies like Adidas in designing more effective social media marketing strategies.
Read full articleCryptocurrency-Based Financial Science Strategy In World Influence Using Causal Diagram And Machine Learning: English
Abstract
Cryptocurrency is a digital currency that can be used for transaction on an international scale and as an investment. The potential provided by cryptocurrency in the development of the digital economy in the world has become a special attraction for individuals, organizations, and government. Blockchain system that underlies cryptocurrencies has worked flawlessly in both the financial and non-financial worlds. This study uses Basic Risk Management Ishikawa Diagram and evaluated by ARIMA predictive algorithm in determining cause and effect of the development of cryptocurrencies. It was found that the development of cryptocurrency is very influential by the state of the world, especially countries that have great influence such as USA. USA inflation have a big influence, and the model can be used as a basis for a country's government in observing.
Read full articleHuman Resource Development Methods During the Covid-19 Pandemic and New Normal in Matahari Department Store Retail Business Companies Armada Town Square Magelang
Abstract
The aim of this research is to identify methods for developing human resources, efficiency and effectiveness, as well as the benefits obtained by employees and companies after training is held during the Covid-19 pandemic and the New Normal. This type of research is qualitative research using primary data, the researcher conducted a short interview with the head of HRD Matahari Department Store Magelang and distributed questionnaires to 20 respondents who were employees of Matahari Department Store Magelang. Data were analyzed using the Miles and Huberman model analysis technique. The results in this research show the methods of developing human resources on-the-job training and off-the-job training, the efficiency and effectiveness of training, and the benefits of training for employees and companies
Read full articleStrengthening Organizational Citizenship Behavior Through Emotional Intelligence and Work Ethics
Abstract
The purpose of this research is to analyze the effect of emotional intelligence and work ethics on increasing employee organizational citizenship behavior in one of the government agencies in Jakarta. The research design used in this study is a quantitative associative approach by using SPSS software, that is research that tests the causal relationship between independent variables, namely emotional intelligence (X1) and work ethics (X2) with the dependent variable, organizational citizenship behavior (Y). In conducting this research, questionnaires were distributed to 100 related samples, namely state civil servants in one of the government agencies located in Jakarta. Based on the results of the data analysis that has been carried out, there is a first hypothesis (H1), emotional intelligence has a positive and significant effect on organizational citizenship behavior and the second hypothesis (H2) is that work ethics has a positive and significant effect on organizational citizenship behavior. Hence, emotional intelligence and work ethics have positive and significant effect on organizational citizenship behavior.
Read full articleAnalysis of Brand Image and Excellent Service of Indomaret Minimarket on Purchasing Decisions with Innovation as Mediation During The Pandemic
Abstract
This research aims to analyze the influence of Brand Image and Excellent Service in Indomaret minimarkets on Purchasing Decisions with Innovation as a mediator during the pandemic. This research uses the Structural Equation Modeling method. SEM allows the analysis of a series of relationships simultaneously, provides flexibility in assumptions, and allows the testing of models with many dependent variables. The sampling method used was convenience sampling, involving 252 respondents. The results of the analysis show that Brand Image has a positive and significant influence on Innovation and Purchasing Decisions at Indomaret. Excellent Service also has a positive and significant influence on Innovation but does not have a direct significant influence on Purchasing Decisions. Innovation has a positive and significant influence on Purchasing Decisions. This research concludes that Brand Image has an important role in influencing Innovation and Purchasing Decisions at Indomaret. Excellent Service influences Innovation but does not directly influence Purchasing Decisions. Innovation has a significant role in influencing Purchasing Decisions. Therefore, companies need to maintain and strengthen a positive brand image, continue to improve service quality, and innovate to remain competitive in the market, especially in a pandemic situation.
Read full articleInterest In Buying Millennial Generation Electric Motorcycles with Theory of Planned Behaviour and Environmental Concern as Determining Factors
Abstract
The solution of environmental problems is to use environmentally friendly products. This research uses the theory of planned behaviour, norm activation model, and moral norm as mediating variables to test consumers' interest in purchasing electric motorcycle. Data collected from 157 respondents who are the millennial generation and analyse with SmartPLS 3.0. Based on research findings, environmental concern has a significant effect on perceived behavioural control, green purchase attitude, and green purchase intention. Perceived behavioural control has a significant effect on green purchase attitude. Moral norms and green purchase attitude do not have a significant effect on green purchase intention. Then moral norms cannot mediate between subjective norms and green purchase intention. Research findings explain that environmental factors are the determining factor for someone to adopt an electric motorcycle.
Read full articleThe Effect of Patient Relationship Management on Patient Loyalty in Buea, Cameroon: Mediating Role of Patient Satisfaction
Abstract
Patient Relationship Management (PRM) has emerged as a pivotal strategy within the healthcare sector, aiming to cultivate strong patient-provider relationships and bolster patient satisfaction. This study investigates the influence of PRM on patient loyalty, with a focus on patient satisfaction as a mediating factor. The research delves into established literature and a theoretical framework to elucidate the interconnectedness between the constructs. Through convenience sampling method and data collected from patients who had received medical attention from hospitals operating in Buea, Cameroon, this study offers empirical insights into the critical determinants of patient loyalty in the healthcare industry. Data was drawn from 371 patients in the study area. PRM was found to positively impact patient loyalty. PRM had a significant effect on patient satisfaction and patient satisfaction positively impacted patient loyalty. Furthermore, patient satisfaction was found to partially mediate the relationship between PRM and patient loyalty. Understanding the nuanced relationship between PRM, patient satisfaction, and patient loyalty is vital for healthcare organizations seeking to enhance service quality and foster long-term relationships with their patients through personalised communication, targeted service delivery, and proactive patient engagement.
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