Vol. 6 No. 6 (2025)

Abstract

This study examines how service quality shapes purchase decisions in traditional culinary businesses, emphasizing the mediating roles of trust and word-of-mouth (WOM). Adopting a quantitative design that combines descriptive and explanatory approaches, we surveyed visitors to traditional foodservice establishments. Data were analyzed with PLS-SEM to test the measurement and structural models. The outer model met standard reliability and validity criteria (indicator loadings ? 0.60, CR ? 0.70, AVE ? 0.50). Structural results show that service quality, trust, and WOM each exert significant direct effects on purchase decisions. In addition, service quality indirectly influences purchase decisions through trust and WOM, indicating partial mediation. Overall explanatory power for purchase decisions is substantial, suggesting the model captures the key mechanisms that convert service experiences into buying choices. The findings underscore that improving frontline reliability, responsiveness, and assurance enhances customer trust, which, together with positive WOM including community and group interactions amplifies purchasing outcomes. Practically, managers of traditional culinary businesses should prioritize service-process excellence, transparent value cues, and community-based engagement programs to cultivate trust and stimulate advocacy. The study contributes by simultaneously modeling trust and WOM as mediators in a traditional culinary context and by providing actionable guidance on service strategies that sustain competitiveness in increasingly crowded foodservice markets.

Abstract

This study aims to analyze the factors affecting patient satisfaction and their impact on revisit intention at Youtherna Beauty Clinic in Gading Serpong. This type of research based on its type is quantitative research with surveys . This study uses a survey with a cross-sectional study design based on the time of data collection, where data is collected once in a predetermined period of time. Data collected from October 2024 to November 2024 Data was collected through a questionnaire compiled on a likert scale that allowed respondents to rate the statements presented, such as in the form of the degree of approval or disapproval of the statements, which were then treated as ordinal data. The Likert scale facilitates the measurement of respondents' perceptions and attitudes in a more structured and measurable manner in the context of this study. Tangibility significantly influences both trust and customer perceived value (CPV), while empathy only affects CPV. Other service quality dimensions—reliability, responsiveness, and assurance show no significant effect. CPV positively affects customer satisfaction, which in turn significantly impacts both trust and revisit intention. Trust also significantly influences revisit intention. The model demonstrates moderate predictive accuracy for patient satisfaction (R² = 0.373) and revisit intention (R² = 0.364), indicating its adequacy in predicting patient revisit behavior at Youtherna Clinic.

Abstract

This study examines the influence of external disturbances - such as world energy and oil costs, key interest rates and the money supply of major economic powers (Federal Reserve Bank (FED), People's Bank of China) on the engagement of French-speaking countries in world trade. We developed a composite index of external shocks using principal component analysis (PCA), with the aim of reflecting the shared dynamics of these variables. A Panel VAR (PVAR) model was estimated based on quarterly data from 2000 to 2018. The data show that these disruptions have a significant and time-varying impact on franc zone trade, underlining strong external dependence. The study recommends a better alignment of economic policies, dynamic cyclical surveillance and a policy of diversifying trading partners in order to consolidate the resilience of Franc zone economies to international disruptions.

Abstract

This Food availability is a strategic issue affecting economic stability and community welfare, particularly in agrarian regions such as North Sumatra Province. This study aims to analyze factors influencing food availability, including institutional support, geographic variation, and the adoption of agricultural technology. Data were collected through a survey of 100 rice farmers in Percut District, Deli Serdang Regency, using a structured questionnaire. Analysis was conducted using Structural Equation Modeling (SEM) with Smart PLS software to evaluate validity, reliability, and relationships among variables. The results indicate that institutional support and geographic variation significantly affect food availability, while the adoption of modern agricultural technology does not show a significant effect. Institutional support, including training, extension services, and production facilitation, enhances farmers’ productivity, whereas physical environmental conditions, such as soil quality, topography, and rainfall, are primary determinants of production success. These findings emphasize the importance of strengthening institutional capacity and regional management as policy priorities, while technology implementation should be adapted to local needs and farmers’ capacities. Limitations include a restricted geographic scope and technology variables that do not fully capture modern agricultural complexity. This study provides a conceptual foundation for strategies aimed at enhancing food security and guiding local policy interventions.

Abstract

This study investigates whether democracy and investment promote regional economic performance in Indonesia. It employs panel data for 34 provinces over the period 2021–2023, modelling real GRDP per capita as a function of provincial democracy, investment, central government transfers per capita, and population. The empirical analysis is conducted using EViews 13, comparing pooled OLS, random effects, and fixed effects specifications; Chow, Breusch–Pagan LM, and Hausman tests consistently indicate that the fixed effects model is the most appropriate. The estimation results show that provincial democracy, as measured by the Indonesian Democracy Index, does not exert a statistically significant direct effect on regional economic performance within the short observation window. By contrast, investment displays a positive and robust association with real GRDP per capita across specifications, confirming its role as the main proximate driver of regional growth. Central government transfers per capita and population do not exhibit a stable growth-enhancing effect and, in some cases, are weakly or negatively associated with regional output. The findings of this study indicate that, in the short run, investment is the key channel through which regional economies respond to institutional and fiscal environments, while democracy operates more as a deep institutional background whose economic impokact is not immediately visible in annual growth outcomes.

Abstract

Digital transformation has become a global phenomenon that fundamentally changes the competencies required of college graduates to enter the workforce. Therefore, the multiliteracy concept, encompassing entrepreneurial literacy, human literacy, and digital literacy, is a crucial indicator that can influence the work readiness of the younger generation. This study aims to analyze the model of student work readiness formation in the digital era through the role of career adaptability as a psychosocial mechanism that bridges the relationship. This study uses a quantitative approach with a questionnaire as a data collection technique. Furthermore, the data is processed using Structural Equation Modeling analysis. This study found that human literacy and digital literacy have a direct effect on work readiness. Furthermore, entrepreneurial literacy contributes to increased career adaptability. Meanwhile, career adaptability is a determinant that can strengthen the relationship between multiliteracy and work readiness, emphasizing the importance of adaptive capacity in facing professional dynamics in the digital era. The results of this study have implications for the importance of higher education institutions developing needs-based educational curricula oriented toward work readiness and Outcome-Based Education-based learning.

Abstract

This study formulates an innovative model for blue economy development in Bone Regency by integrating aggregate demand (AD) and aggregate supply (AS) dynamics within a quadruple helix collaboration framework. Quantitative data were obtained from a survey of 100 respondents including fishermen, fish farmers, fishery product processors, and local consumers; qualitative data were collected through in-depth interviews with 12 key informants from the local government, academics, business actors, and coastal communities. Descriptive and thematic analyses indicate that AD is primarily driven by high domestic consumption, but weak in investment, logistics infrastructure, and export market access. On the AS side, marine resource availability is relatively adequate, but productivity, post-harvest quality, and distribution efficiency are constrained by low technology adoption, seasonal production capacity, and long supply chains. Key findings confirm that aligning AD AS requires interventions in product, technology, distribution, and market innovation facilitated by the government through regulations, infrastructure, financing, and human resource development, and strengthened by the roles of academics, industry, and the community. The resulting conceptual model provides a measurable framework for accelerating the development of an inclusive and sustainable blue economy in Bone Regency. This model positions the government as an enabler, academics as providers of research and mentoring, industry as offtakers and investors, and the community as guardians of socio-ecological compliance so that the innovation process runs consistently.

Abstract

Rammang-Rammang is one of the world’s largest karst areas, located in Maros Regency, South Sulawesi, and part of the Maros-Pangkep UNESCO Global Geopark. The area has strong potential as a natural and cultural attraction but faces challenges such as limited infrastructure, inadequate sanitation, and environmental threats from growing tourism activities. This study explores how Community-Based Tourism (CBT) strategies can be implemented, the role of government in destination management, and how SWOT, IFAS, and EFAS analyses help assess internal and external conditions.

Using a descriptive qualitative method, data were collected through observation, in-depth interviews, and documentation. Informants included the head of the tourism awareness group, attraction managers, boat operators, and local residents. Data analysis used SWOT supported by strategic matrices, along with IFAS and EFAS. Results show that tourism development prioritizes community empowerment, human resource capacity, cultural identity, and environmental preservation based on the Triple Bottom Line.

The IFAS score of 2.55 indicates that strengths outweigh weaknesses, especially natural beauty, community involvement, and government support. The EFAS score of 2.65 shows opportunities exceed threats, such as UNESCO status and the rise of nature-based tourism. Overall, CBT-based strategies supported by the government and community can promote sustainable economic, social, and environmental development.

Abstract

Sustainable companies do not focus solely on economic activities but also integrate social and environmental dimensions. This study aims to examine the effect of corporate social responsibility (CSR), profitability, and capital structure zon firm value in companies in the coal mining sub-sector, both partially and simultaneously. A quantitative descriptive approach is employed, with data collected using a documentation technique. Firm value is proxied by price to book value (PBV); CSR is measured using economic, social, and environmental indicators based on GRI G4; profitability is proxied by return on investment (ROI); and capital structure is measured by the debt to equity ratio (DER). The results show that, partially, CSR and profitability have a significant effect on firm value, whereas capital structure does not. Furthermore, CSR, profitability, and capital structure jointly have a significant effect on firm value.