The Analysis of User Satisfaction of SMAIT Raudhatul Jannah Cilegon Website Using PIECES Method

Adhelia Permata Safrina; Cut Maisyarah Karyati

doi:10.35877/454RI.qems4105

Authors

Adhelia Permata Safrina Universitas Gunadarma
Cut Maisyarah Karyati Universitas Gunadarma

DOI:

https://doi.org/10.35877/454RI.qems4105

Keywords:

User Satisfaction, School Website, PIECES Method, Information System

Abstract

Technological advancement in the education sector has transformed how institutions communicate and deliver services, particularly through digital platforms such as websites. SMAIT Raudhatul Jannah Cilegon developed its official website to facilitate access to information for teachers, students, and prospective students. However, user satisfaction remains a crucial benchmark for evaluating the effectiveness and quality of such platforms. This study aims to analyze the level of user satisfaction with the SMAIT Raudhatul Jannah website using the PIECES method, which includes six dimensions: Performance, Information, Economy, Control (Security), Efficiency, and Service. The research employs a quantitative approach with 100 respondents, using a questionnaire distributed via Google Form. The data were analyzed through validity and reliability testing, Likert scale assessment, and descriptive statistics using SPSS. The results indicate that overall user satisfaction falls into the "satisfied" category across all PIECES dimensions, with the highest scores in Service (4.19) and Performance (4.14), while Control (Security) scored the lowest (3.89). Some respondents expressed concerns about the website’s visual appeal and data security features. The findings suggest that while the website generally meets user expectations, further improvements are recommended in terms of content presentation, interface design, and security enhancement. This study provides useful insights for school administrators and website developers to optimize website functionality and user experience in educational settings.

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