Analysis of the Public Satisfaction Levels on the Issuance Rate Policy of Drugs Test Result Certificate
(Evaluation of the Government Regulation No.19 of 2020)
DOI:
https://doi.org/10.35877/454RI.qems1647Keywords:
SKHPN; public satisfaction; drugsAbstract
This study aims to evaluate the public satisfaction levels of users related to the Drug Test Result Certificate (SKHPN) issuance services related to the rates set by the Government based on Government Regulation No.19 of 2020 concerning Types and Rates of Non-Tax State Revenues (PNBP) that apply to the National Narcotics Agency (BNN). The research method used in this study is quantitative research with survey methods. The research was conducted at the National Narcotics Agency of South Sumatra Province. The study subject employed people who use SKHPN publishing services in the BNN work area of South Sumatra Province. Data collection instruments used questionnaires through Google Forms, distributed via the WhatsApp application. The research sample was 137 respondents selected by Purposive Sampling techniques. The data analysis method used a Community Satisfaction Survey (SKM) based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Indonesia Republic Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys for Public Service Delivery Units. The results showed that the SKHPN rate policy was included in the good category with an average SKM value of 3,45 (B). However, the cost indicator was included in the bad category with an average SKM value of 1,957 (D).
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Badan Narkotika Nasional. (2019). Survei Nasional Penyalahgunaan Narkoba di 34 Provinsi Tahun 2019. In Jurnal Data Puslitdatin 2017: Vol. II (Issue 1).
Belhabib, D., Le Billon, P., & Wrathall, D. J. (2020). Narco-Fish: Global fisheries and drug trafficking. Fish and Fisheries, 21(5). https://doi.org/10.1111/faf.12483
BKKBN, BPS, & Kemenkes RI. (2018). Survei Demografi Kesehatan Indonesia. Usaid.
Böhm, S. (2020). Narkotika und Muskelrelaxanzien. In Pharmakologie und Toxikologie. https://doi.org/10.1007/978-3-662-58304-3_28
Eka Septian, H., Malik SPd MSi, D., & Minarsih SE MM, M. M. (n.d.). PENGARUH KUALITAS PELAYANAN, TARIF LAYANAN JASA DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN DENGAN NILAI PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi Pada Perusahaan Bengkel Mobil PT Hartono Raya Motor Semarang).
Farokhah, Sofi, Indah, M. Ilyas, P. (2021). FAKTOR YANG MEMENGARUHI KEPUASAN PELANGGAN J&T EXPRESS DI LAMONGAN. Journal Of Economics, Management, and Business Research, 2.
Fredy, J. (2021). Mahal Banget..!! Tes Narkoba Untuk Pelajar di Balikpapan Dikeluhkan Orang Tua.
Hariyanto, B. P. (2018). Pencegahan Dan Pemberantasan Peredaran Narkoba Di Indonesia. Jurnal Daulat Hukum, 1(1). https://doi.org/10.30659/jdh.v1i1.2634
Husain, M. R., Nurwan, N., & Resmawan, R. (2020). ANALISIS KESTABILAN MODEL PENYEBARAN PENGGUNA NARKOBA DENGAN FAKTOR EDUKASI. BAREKENG: Jurnal Ilmu Matematika Dan Terapan, 14(1). https://doi.org/10.30598/barekengvol14iss1pp069-078
Hutasoit, A. H. (2019). Pengaruh Tarif Dan Kualitas Pelayanan Terhadap Kepuasan Yang Berdampak Kepada Loyalitas Masyarakat Kota Medan Menggunakan Transportasi Grab-Car. Tesis, 1–160.
Kotler, P. & K. (2009). Manajemen Pemasaran. In Mitra Wancana Media. Jakarta: Erlangga.
Kurebwa, J., Mutukwa, W., & Chivaku, S. (2017). Public Policy Analysis: An Integrated Approach. Sumerianz Journal of Social Science, 310, 130–131. https://doi.org/10.47752/sjss.310.130.131
Natalia, S., & Humaedi, S. (2020). BAHAYA PEREDARAN NAPZA PADA MASA PANDEMI COVID-19 DI INDONESIA. Prosiding Penelitian Dan Pengabdian Kepada Masyarakat, 7(2). https://doi.org/10.24198/jppm.v7i2.28868
Nur’Aini, I., & Fanani, Q. (2019). Code-Switching Between Nurse-Patient Communication: Bilingual Interaction Society. British (Jurnal Bahasa Dan Sastra Inggris), 8(2), 79. https://doi.org/10.31314/british.8.2.79-89.2019
Ornell, F., Stock, B. S., Scherer, J. N., Ornell, R., Ligabue, K. P., Narvaez, J. C. M., Dalbosco, C., Dotta, R. M., Telles, L. B., Pechansky, F., Von Diemen, L., & Kessler, F. H. P. (2020). High rates of incarceration due to drug trafficking in the ladecade in southern Brazil. Trends in Psychiatry and Psychotherapy, 42(2). https://doi.org/10.1590/2237-6089-2019-0061
Peraturan Pemerintah Republik Indonesia Nomor 3 Tahun. (2018). Peraturan Pemerintah Republik Indonesia Nomor 3 Tahun 2018 tentang Jenis dan Tarif Penerimaan negara Bukan Pajak yang Berlaku pada Kementerian Keuangan. In Angewandte Chemie International Edition, 6(11), 951–952. (Vol. 7, Issue 2).
Riajaya, H., Orlando, K., & Samputra, P. L. (2019). Evaluasi Tingkat Kepuasan Masyarakat Terhadap Kebijakan Tarif Tol Becakayu. Jurnal Perspektif Ekonomi Darussalam, 5(2), 141–162. https://doi.org/10.24815/jped.v5i2.13196
Sidik Jafar. (2022). Biaya Tes Bebas Narkoba di BNNP Sumut Dinilai Mahal, Hampir Rp 300 Ribu.
Suhartini, E., Roestamy, M., & Yumarni, A. (2018). PREVENTION AND ERADICATION OF DRUG TRAFFICKING IN INDONESIA. UNTAG Law Review, 2(2). https://doi.org/10.36356/ulrev.v2i2.918
Sutedja Wira. (2007). Panduan Layanan Konsumen,. In PT Grasindo Jakarta (Vol. 12, Issue 1). Jakarta: PT. Grasindo.
Suyatna, U. (2018). Evaluasi Kebijakan Narkotika di Indonesia. Sosiohumaniora, 20(2). https://doi.org/10.24198/sosiohumaniora.v20i2.16054
Swastha, B. (2007). Manajemen Pemasaran Modern, Liberty Offset, Yogyakarta. In Bebet Wijayanto, Apriautni Endang P. Sari Listyorini.
Tjiptono, F. (2014). Pemasaran Jasa?: Prinsip, Penerapan, Penelitian. In Penerbit Erlangga.
Valdivia, F. del R., & Okowí, J. (2021). Drug trafficking in the Tarahumara region, northern Mexico: An analysis of racism and dispossession. World Development, 142. https://doi.org/10.1016/j.worlddev.2021.105426
Zulyadi, R. (2020). Obstacle Factors on Evidence System of Urine Test Result on Drugs Cases in National Narcotics Board of North Sumatera Province, Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(2). https://doi.org/10.33258/birci.v3i2.976
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Published
2023-04-07
How to Cite
Annisya, S., & Lindiasari Samputra, P. (2023). Analysis of the Public Satisfaction Levels on the Issuance Rate Policy of Drugs Test Result Certificate : (Evaluation of the Government Regulation No.19 of 2020). Quantitative Economics and Management Studies, 4(3), 575–584. https://doi.org/10.35877/454RI.qems1647
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