The Effect of Service Quality, Product Quality, Promotion and Price on the Purchase Decision of Motorcycles in the Indah Sakti Showroom

Ahmad Rizky  Harahap; Yuniman  Zebua; Muhammad Ali Al  Ihsan

doi:10.35877/454RI.qems1638

Authors

Ahmad Rizky Harahap Universitas Labuhanbatu
Yuniman Zebua Universitas Labuhanbatu
Muhammad Ali Al Ihsan Universitas Labuhanbatu

DOI:

https://doi.org/10.35877/454RI.qems1638

Keywords:

Service Quality, Product Quality, Promotion, Purchase Decision

Abstract

Business in the automotive sector continues to experience the times. Every producer in this field makes innovations that can fulfill consumer desires. It is very important for manufacturers to know the factors driving consumers in making decisions to buy products. In this case, researchers conducted research on consumers of a motorcycle showroom in the city of Rantauprapat. Researchers want to examine the effect of service quality, product quality, promotion and price on the decision to purchase a motorcycle at the Indah Sakti showroom. This study involved 100 consumers who had purchased a motorcycle at the Indah Sakti showroom as respondents. This study used a quantitative approach with data collection methods using a questionnaire instrument which was distributed via WhatsApp and then respondents filled out the questionnaire using the Google form. The results showed that service quality had a significant effect on the decision to purchase a motorcycle at Indah Sakti, product quality had a significant effect on the decision to purchase a motorcycle at Indah Sakti, promotion had a significant effect on the decision to purchase a motorcycle at Indah Sakti and price had a significant effect on the decision to purchase a motorcycle. at Beautiful Sakti.

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