Implementation of Digital Marketing in Building Padang City Branding
DOI:
https://doi.org/10.35877/454RI.qems1273Keywords:
Digital Marketing; city branding; Padang City; tourism marketers; social mediaAbstract
Competition between tourism marketers and tourists occurs on social media. As the Internet advances, travelers have begun to take on the role of content producers and have started uploading photos, videos, and travel comments – on Facebook, Instagram, Twitter, and YouTube –, and even making recommendations of sites or places visited and services received. 1) the purpose of the research (The purpose of this study is to examine how digital marketing is used as a promotional tool for city branding. City branding managers need to recognize the social working method of social media which is characterized as a storytelling space and requires active story makers). 3) the results (The findings show that city area managers are required to master the internet and digital marketing, including storytelling techniques to promote their city branding). 4) major findings (The status and social network of a storyteller also play a key role in city branding marketing). 2) data, materials, and methodology (This study focuses on the city of Padang but can also be applied to other cities).
References
Berthon, P. R., Pitt, L. F., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons, 55(3), 261–271.
Chaffey, D., & Smith, P. R. (2013). Emarketing excellence planning and optimizing your digital marketing. Routledge.
DesAutels, P. (2011). UGIS: Understanding the nature of user-generated information systems. Business Horizons, 54(3), 185–192.
Hays, S., Page, S. J., & Buhalis, D. (2013). Social media as a destination marketing tool: its use by national tourism organisations. Current Issues in Tourism, 16(3), 211–239.
Kavaratzis, M. (2004). From city marketing to city branding: Towards a theoretical framework for developing city brands. Place Branding, 1(1), 58–73.
Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241–51.
Kladou, S., & Mavragani, E. (2015). Assessing destination image: an online marketing approach and the case of Tripadvisor. Journal of Destination Marketing & Management, 4(3), 187–193.
Kumar, R. (2016). Digital marketing campaigns to promote the City Branding. International Journal of Recent Research Aspects, 3(4), 127–133.
Leask, A., Fyall, A., & Barron, P. (2014). Generation Y: An agenda for future visitor attraction research. International Journal of Tourism Research, 16, 462–471.
Lund, N. F., Cohen, S., & Scarles, C. (2018). The power of social media storytelling in destination branding. Journal of Destination Marketing and Management, 8, 271–280.
Martin, D., Woodside, A. G., & Dehuang, N. (2007). Etic interpreting of naïve subjective personal introspections of tourism behavior: Analyzing visitors’ stories about experiencing Mumbai, Seoul, Singapore, and Tokyo. International Journal of Culture, Tourism, & Hospitality Research, 11(1), 14–44.
Millie, M. B. (2014). New research: Topics that get a reaction. http://kloutblog.lithium.com/t5/Klout-Blog/New-Research-Topics-That-Get-A- Reaction/ba-p/578
Papadopoulos, N., & Heslop, L. (2002). Country equity and country branding: Problems and prospects. Journal of Brand Management, 9(4), 294–314.
Peters, K., Chen, Y., Kaplan, A. M., Ognibeni, B., & Pauwels, K. (2013). Social Media Metrics - A framework and guidelines for managing social media. Journal of Interactive Marketing, 27(4), 281–298.
Portet, X. G., & de San Eugenio Vela, J. (2014). The use of football as a country branding strategy. Case study: Qatar and the Catalan sports press. Communication & Sport, 2(3), 225–241.
Shaw, E. (1999). A guide to the qualitative research process: evidence from a small firm study. Qualitative Market Research: An International Journal, 2(2), 59–70. https://doi.org/https://doi.org/10.1108/13522759910269973
The European NTO digital benchmark. (2013). Digital Tourism Think Tank. http://thinkdigital.travel/reports/The_European_NTO_Digital_Benchmark.pdf
Woodside, A. G., Cruickshank, B. F., & Dehuang, N. (2007). Stories visitors tell about Italian cities as destination icons. Tourism Management, 28(1), 162–174.


