Authors Statistics from 4 Countries
| Country | Count of Articles |
|---|---|
| Nigeria | 4 |
| Nepal | 1 |
| China | 1 |
| Indonesia | 1 |
Articles
The role of service empathy and assurance in building customer loyalty in the Nigerian road transport industry
Abstract
Basing on the RATER model of service quality, we explored the role service empathy and assurance in building road transport customers’ loyalty intention. Being a quantitative study, data from 318 valid responses, analyzed with simple regression analysis in SPSS 21.0, indicate that the two constructs – service empathy and service assurance are positive and significant predictors of customer loyalty. Further, with 82% and 78.8% variance explained for assurance and empathy respectively, results indicate that service assurance drives more customer loyalty than service empathy in the organized road transport industry in Nigeria. To attract and retain customers, operators in the industry must be service quality conscious.
Read full articleRole of Performance Appraisal System and Its Impact on Employees Motivation
Abstract
The general objective of the study is to determine the role of performance appraisal and its impact on employee. The study is guided by the following specific objectives: to establish the extent to which performance appraisal process affects employee motivation, to determine the extent to which appraisers affect staff motivation and to determine the challenges in appraising employee performance. The study adopted descriptive research design. The population of interest consists of 120 employees of Service Industry in Nepal. Data is collected using structured questionnaires and additional qualitative data is collected using the reference from the questionnaire and the objectives of the study. The data is analysed using statistical tools such as frequency distribution, percentages and Pearson correlations. Data is presented using tables and charts. The research findings suggest that regular assessment of performance leads to employee motivation. Performance appraisal rating can be considered as a technique that has a positive effect on work performance and employee motivation. Employees may be motivated if the appraisal process is based on accurate and current job descriptions. On the challenges of performance appraisal on employee motivation established that some managers tend to be liberal or strict in their rating of staff which may affect the employees’ motivation. The manager’s ability to address the skills gaps can have a significant impact on the employee’s motivation. Regular ratings may affect the performance and motivation of the employees. Fair assessment of the employee’s performance may enhance their motivation.
Read full articleThe influence of spiritual leadership on turnover intention: assessing mediating role of quality of work life and moderating role of organization climate
Abstract
The purpose of this study is to investigate the influence of spiritual leadership on employees’ turnover intention by assessing the role of quality of work life as a mediating role and organizational climate as a moderator. This study identifies and examines, using a cross-sectional survey research design, the empirical support for two alternative model – a direct effect model and an indirect effect model of the likely effect of spiritual leadership on employee turnover intention, mediated by quality of work life and organizational climate as moderator on hotel employees of Tanzania. The results of this study showed the inverse relationship of spiritual leadership and turnover intention mediated by quality of work life. In addition organizational climate moderated the effect of quality of work life on turnover intention such that the relationship was stronger when organizational climate was high. The findings from this work adds to the existing literature and provide hotel managers with knowledge on the effects of spiritual leadership on turnover intention of employees. This is an original practical examination and its significance partly comes from its research implications and practice implications.
Read full articleMacroeconomic Impact of Refugee Inflow on West African Countries
Abstract
This study investigated the macroeconomic effect of refugee inflow on West African Countries using a panel vector autoregressive approach over the period 1992 to 2018. Our results provide evidence that a positive refugee shock induces a positive effect on GDP per capita, government consumption and labour force. On the other hand, the effect of a shock to refugee exerts a negative effect on the fiscal balance of host Countries. The overall result from the variance decomposition indicates that refugees prefer to migrate to Countries with better economic activities as reflected by the GDP per capita and labour supply, even though the magnitude of contribution of refugees to economic activities is small and significant only in the short run. Hence, refugees do not constitute an economic burden to West African States, but however induce a negative effect on their fiscal balance via extra budgetary expenditure. This calls for a global response to refugee crisis with respect to its fiscal implication on host Countries. This may go a long way in averting another circle of crisis because refugees often exacerbate the worsening economic and social problems of host Countries, leading to increase in government consumption.
Read full articleThe Relationship Between Financial Development and Economic Growth in The United Kingdom: A Granger Causality Approach
Abstract
This study aims to investigate the causal relationship between financial development and economic growth in the UK using quarterly data from 1963q1 to 2015q1. Three variables were used as proxies for financial sector development, namely, ratios of broad money supply to GDP, ratios of private sector credit to GDP and the ratios of stock market capitalization to GDP. Economic growth was measured using real GDP per capita. In order to achieve stated aim, the study employed the Johansen Cointegration test and the Granger causality test within a vector error correction framework (VEC) to test for the existence (or not) of a long run relationship as well as the direction of causality between financial development and economic growth. The result from the Cointegration test indicates that there is a stable long run equilibrium relationship between financial development and economic growth in the UK. The Granger causality test presents evidence of a bidirectional causality. This suggests that financial development and economic growth are mutually causal, that is, causality runs from both side which is in line with the feedback hypothesis in the literature which argue that financial development and economic growth exhibits a two-way causal relationship. In terms of each individual variable, the study finds that while bank credit to the private sector and stock market capitalisation Granger cause GDP per capita, GDP per capita on the other hand, Granger causes broad money supply.
Read full articleThe Financial Stability in Developing Economy: Role of Financial Inclusion and Financial Efficiency
Abstract
This paper explores the asymmetric nexus between financial inclusion, financial efficiency and financial stability, within asymmetric and symmetric Autoregressive Distributed Lag (NARDL) framework, covering the period from 2003 to 2018, using quarterly data in Nigeria. The findings showed that symmetric technique of econometric test detects, that financial stability is augmented by better improvement in financial inclusion in short-run, while asymmetric technique observed that short-run positive effect, and negative effect likewise long-run decrease in this index heightened the level of financial stability in this economy. This study further found trade-off existence, between financial efficiency and financial stability in both symmetric and asymmetric techniques of econometric tests, which is consistent with some empirical findings. The results based on the model and empirical data indicate that, the monetary authority needs to follow prudent and adequate supervisory standard in pursuing financial inclusion, financial intermediaries should be accompanied with good institutional quality, including financial awareness that should be enhanced through financial teachings in all sectors both in the urban and rural areas of the economy.
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Economic Value Added Method as A Tools to Measure Financial Performance Assessment in PT. Campina Ice Cream Tbk.
Abstract
Every company established has a goal to gain profits and maximize wealth to shareholders. The purpose of this study is to analyze method of Economic Value Added as a measure of financial performance assessment at PT. Campina Ice Cream Industry Tbk. Method used in this study a Qualitative Descriptive approach. Data source in this study uses secondary data form of financial statements PT. Campina Ice Cream Industry Tbk in 2016-2018. Analysis data technique used is method of Economic Value Added. Economic Value Added shows the measurement of extent to which company has value added to owners of company in a given year or period. The results of this study can be concluded that Economic Value Added (EVA) at PT.Campina Ice Cream Industry Tbk in 2016 worth Rp. (3.656.510.875) and in 2017 valued at Rp. (2.473.733.162) so that it produces a negative Economic Value Added or> 0 which can be said that the company financial performance is not good. However, in 2018 company achieved scores. Economic Value Added <0 or positive worth Rp. 15.881.445.739 then, it can be concluded that company financial performance is good and has resulted in value added expected by the shareholders.
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