1.
Humphrey Ikenna M, I. Emeti C, Agu AG, Ireneus Chukwud N. The role of service empathy and assurance in building customer loyalty in the Nigerian road transport industry. Quant. Econ. Manag. Stud. [Internet]. 2020 Dec. 23 [cited 2026 May 2];2(1):1-12. Available from: https://qemsjournal.org/index.php/qems/article/view/248