DAGA, Rosnaini; NAWIR, Fadliyani; PRATIWI, Dhita. Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk . Quantitative Economics and Management Studies, [S. l.], v. 2, n. 5, p. 318–325, 2021. DOI: 10.35877/454RI.qems359. Disponível em: https://qemsjournal.org/index.php/qems/article/view/359. Acesso em: 26 apr. 2026.