HUMPHREY IKENNA, Madumere; I. EMETI, Cletus; AGU, Agu Godswill; IRENEUS CHUKWUD, Nwaizugbo. The role of service empathy and assurance in building customer loyalty in the Nigerian road transport industry. Quantitative Economics and Management Studies, [S. l.], v. 2, n. 1, p. 1–12, 2020. DOI: 10.35877/454RI.qems248. Disponível em: https://qemsjournal.org/index.php/qems/article/view/248. Acesso em: 2 may. 2026.