SABILA PUTRI, Annaya; OMAR SHARIF, Osa. The Influence of Overall E-Service Quality Towards Customer Satisfaction and Customer Trust of Tokopedia Users in Indonesia. Quantitative Economics and Management Studies, [S. l.], v. 4, n. 5, p. 946–957, 2023. DOI: 10.35877/454RI.qems1941. Disponível em: https://qemsjournal.org/index.php/qems/article/view/1941. Acesso em: 19 apr. 2026.