Articles | 2026-02-28

Driving Ecotourism Intention in The Era of Sustainable Tourism: A Systematic Literature Review Integrating SOR and Experience Economy Perspective

Riki Riswandi, Sri Widyastuti, Arissetyanto Nugroho
Quantitative Economics and Management Studies, Vol. 7 No. 1 (2026), pp. 15-32 https://doi.org/10.35877/454RI.qems4644 Published: 2026-02-28
Get Permissions

Abstract

This study aims to identify the main determinants of Ecotourism Intention (EI) by emphasizing the mediating role of Destination Image (DI) and Tourist Satisfaction (TS) through the Stimulus–Organism–Response (SOR) and Experience Economy Theory (EET) approaches. This review uses a Systematic Literature Review (SLR) method following the PRISMA 2020 protocol, with article searches conducted on the Scopus and Google Scholar databases. The inclusion criteria covered publications from the period 2010–2025, written in English, published as peer-reviewed journal articles, and containing at least one variable from Memorable Tourism Experience (MTE), Sustainable Tourism (ST), Destination Quality (DQ), TS, or DI. From an initial 300 articles, 29 relevant articles were selected for thematic and descriptive analysis. The results show that Memorable Tourism Experience (MTE), Sustainable Tourism (ST), and Destination Quality (DQ) are the primary stimuli influencing Ecotourism Intention (EI) both directly and indirectly through Destination Image (DI) and Tourist Satisfaction (TS). Destination Image (DI) acts as a cognitive mediator that shapes positive destination perceptions, while Tourist Satisfaction (TS) serves as an affective mediator that strengthens tourists' behavioral intent. The chained mediating relationship of DI and TS was found to be consistent within the SOR and Experience Economy models. Variations in context were observed, where Destination Image (DI) is more dominant in event/festival destinations, while Tourist Satisfaction (TS) is more influential in service and infrastructure-based destinations. This research extends the theoretical understanding of Ecotourism Intention (EI) through the integration of (SOR) and (EET), and provides practical implications for destination managers in designing strategies to enhance tourist experiences, implement sustainability principles, and strengthen destination image.

Keywords

References

  1. Agapito, D., & Sigala, M. (2024). Experience management in hospitality and tourism: Reflections and implications for future research. International Journal of Contemporary Hospitality Management, 36(13), 57–76. https://doi.org/10.1108/IJCHM-11-2023-1722
    Asmelash, A. G., & Kumar, S. (2019). The structural relationship between tourist satisfaction and sustainable heritage tourism development in Tigrai, Ethiopia. Heliyon, 5(3), e01335. https://doi.org/10.1016/j.heliyon.2019.e01335
    Asyraff, M. A., Hanafiah, M. H., & Aminuddin, N. (2023). Adoption of the Stimulus–Organism–Response (S-O-R) Model in Hospitality and Tourism Research: Systematic Literature Review and Future Research Directions. 12(1).
    Atmari, N. V., & Putri, V. W. (2021). The Effect of Tourism Experience on Revisit Intention through Destination Image and Satisfaction. Management Analysis Journal, 10(1), 85–94. https://doi.org/10.15294/maj.v10i1.45503
    Carvache-Franco, Mm., Carvache-Franco, Oo., Ccaarrvvaacchhee--Ffrraannccoo, W. W., & Villagómez-Buele, C. (n.d.). FROM SATISFACTION IN ECO—TOURISM TO LOYALTY IN A NATIONAL PARK.
    Chen, N. C., Hall, C. M., & Prayag, G. (2021). Sense of Place and Place Attachment in Tourism (1st ed.). Routledge. https://doi.org/10.4324/9780429279089
    Chua, B.-L., Al-Ansi, A., Lee, M. J., & Han, H. (2021). Tourists’ outbound travel behavior in the aftermath of the COVID-19: Role of corporate social responsibility, response effort, and health prevention. Journal of Sustainable Tourism, 29(6), 879–906. https://doi.org/10.1080/09669582.2020.1849236
    Deirmentzoglou, G. A., Vlassi, E., & Anastasopoulou, E. E. (2024). DDMMO Website Quality, Destination Image and Intention to Use Metaverse Platforms. Platforms, 2(4), 180–192. https://doi.org/10.3390/platforms2040012
    Dewi, P. R. A., Sukaatmadja, I. P. G., & Giantari, I. G. A. K. (2024). Role of Destination Image Mediates the Influence of Tourist Experience and Service Quality on Revisit Intention (Study on Domestic Tourists Tanah Lot Tourism Destination Areas). European Journal of Business and Management Research, 9(1), 21–30. https://doi.org/10.24018/ejbmr.2024.9.1.2076
    Gao, J., Meng, F., Guo, W., & Lin, B. (2024). Achieving destination sustainability: How tourist-to-tourist interaction quality affects tourist loyalty? PLOS ONE, 19(8), e0296944. https://doi.org/10.1371/journal.pone.0296944
    Hansen, T., Olk, S., & Thomsen, T. U. (2024). A meta-analysis of sustainable tourist behavioral intention and the moderating effects of national culture. Journal of Sustainable Tourism, 32(5), 883–903. https://doi.org/10.1080/09669582.2023.2186825
    Hochreiter, V., Benedetto, C., & Loesch, M. (2023). The Stimulus-Organism-Response (S-O-R) Paradigm as a Guiding Principle in Environmental Psychology: Comparison of its Usage in Consumer Behavior and Organizational Culture and Leadership Theory. Journal of Entrepreneurship and Business Development, 3(1), 7–16. https://doi.org/10.18775/jebd.31.5001
    Jeong, Y., & Kim, S. (2019). A study of event quality, destination image, perceived value, tourist satisfaction, and destination loyalty among sport tourists. Asia Pacific Journal of Marketing and Logistics, 32(4), 940–960. https://doi.org/10.1108/APJML-02-2019-0101
    Kim, M. Y., Joshanloo, M., & Foldesi, E. (2020). Relationship Between Emotional Expression Discrepancy and Life Satisfaction Across Culture and Personal Values. Current Psychology, 39(4), 1087–1097. https://doi.org/10.1007/s12144-018-9826-6
    Kyriakaki, A., Kleinaki, M., & Hellenic Open University, School of Social Sciences, Patras, Greece. (2021). PLANNING A SUSTAINABLE TOURISM DESTINATION FOCUSING ON TOURISTS’ EXPECTATIONS, PERCEPTIONS AND EXPERIENCES. GeoJournal of Tourism and Geosites, 40(1), 225–231. https://doi.org/10.30892/gtg.40127-823
    Lamichhane, S., Bhaumik, A., Ojha, S. K., Dhungana, B. R., & Chapagain, R. (n.d.). Sustainable Homestay Practices and Behavioral Intention of Tourist to Revisit: A Mediated Study of Experience and Satisfaction with Services Provided in Nepal.
    Li, T. (Tina), Liu, F., & Soutar, G. N. (2021). Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context. Journal of Destination Marketing & Management, 19, 100547. https://doi.org/10.1016/j.jdmm.2020.100547
    Lu, Y., Lai, I. K. W., Liu, X. Y., & Wang, X. (2022). Influence of memorability on revisit intention in welcome back tourism: The mediating role of nostalgia and destination attachment. Frontiers in Psychology, 13, 1020467. https://doi.org/10.3389/fpsyg.2022.1020467
    Lusianingrum, F. P. W., & Pertiwi, W. N. B. (2023). Applying Stimulus-Organism-Response (Sor) Adoption for Predicting Generation Z’s Intention to Visit Tourism in Indonesia.
    M., D. K., Govindarajo, N. S., & Khen, M. H. S. (2019). Effect of service quality on visitor satisfaction, destination image and destination loyalty – practical, theoretical and policy implications to avitourism. International Journal of Culture, Tourism and Hospitality Research, 14(1), 83–101. https://doi.org/10.1108/IJCTHR-04-2019-0066
    M Qoshid Al Hadi, Wahab, A., & Budi, I. S. (2024). Green Practices and Purchase Intentions: The Mediating Role of Green Image and Trust Among Muslim Consumers. Global Review of Islamic Economics and Business, 12(2), 075–092. https://doi.org/10.14421/grieb.2024.122-01
    Moon, K.-S., Ko, Y. J., Connaughton, D. P., & Lee, J.-H. (2013). A mediating role of destination image in the relationship between event quality, perceived value, and behavioral intention. Journal of Sport & Tourism, 18(1), 49–66. https://doi.org/10.1080/14775085.2013.799960
    Nafis, R. W. (2019). The Effect of Tourism Attractiveness and Destination Image on Revisit Intention Through Tourist Satisfaction (Study on Domestic Tourists of Mount Bromo, Malang, East Java). European Journal of Business and Management. https://doi.org/10.7176/EJBM/11-11-12
    Nguyen, Q. N. (2021). IMPACTS OF PUSHING AND PULL FACTORS ON TOURIST SATISFACTION AND RETURN INTENTION TOWARDS RIVER TOURISM IN CAN THO CITY, VIETNAM. GeoJournal of Tourism and Geosites, 38(4), 1011–1016. https://doi.org/10.30892/gtg.38404-738
    Nian, S., Li, D., Zhang, J., Lu, S., & Zhang, X. (2023). Stimulus-Organism-Response Framework: Is the Perceived Outstanding Universal Value Attractiveness of Tourists Beneficial to World Heritage Site Conservation? International Journal of Environmental Research and Public Health, 20(2), 1189. https://doi.org/10.3390/ijerph20021189
    Obradovi?, S., Stojanovi?, V., Tešin, A., Še?erov, I., Panteli?, M., & Dolinaj, D. (2022). Memorable Tourist Experiences in National Parks: Impacts on Future Intentions and Environmentally Responsible Behavior. Sustainability, 15(1), 547. https://doi.org/10.3390/su15010547
    Prayag, G., & Ryan, C. (2012). Antecedents of Tourists’ Loyalty to Mauritius: The Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342–356. https://doi.org/10.1177/0047287511410321
    Prayag, G., Spector, S., Orchiston, C., & Chowdhury, M. (2020). Psychological resilience, organizational resilience and life satisfaction in tourism firms: Insights from the Canterbury earthquakes. Current Issues in Tourism, 23(10), 1216–1233. https://doi.org/10.1080/13683500.2019.1607832
    Rasoolimanesh, S. M., Seyfi, S., Hall, C. M., & Hatamifar, P. (2021). Understanding memorable tourism experiences and behavioural intentions of heritage tourists. Journal of Destination Marketing & Management, 21, 100621. https://doi.org/10.1016/j.jdmm.2021.100621
    Razak, D. H. A. (2022). The Mediating Role of Destination Image on Sports Tourism Event Attributes and Behavioural Intention. 11(1).
    Saut, M., & Song, V. (2022). Influences of airport service quality, satisfaction, and image on behavioral intention towards destination visit. Urban, Planning and Transport Research, 10(1), 82–109. https://doi.org/10.1080/21650020.2022.2054857
    Shamim, N. M., Ismail, A. N. N., Rosely, N., & Thani, A. K. A. (2024). The Impact of Ecological Sustainability on Tourists’ Satisfaction and Revisit Intention: A Case Study in Langkawi, Malaysia. Advances in Social Sciences Research Journal, 11(3), 156–165. https://doi.org/10.14738/assrj.113.16648
    Shih, I.-T., Silalahi, A. D. K., Baljir, K., & Jargalsaikhan, S. (2024). Exploring the impact of perceived sustainability on customer satisfaction and the mediating role of perceived value. Cogent Business & Management, 11(1), 2431647. https://doi.org/10.1080/23311975.2024.2431647
    Shin, Y., Thai, V. V., Grewal, D., & Kim, Y. (2017). Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? Empirical evidence from the shipping industry. The International Journal of Logistics Management, 28(2), 555–570. https://doi.org/10.1108/IJLM-11-2015-0220
    Sitepu, E. S., & Manurung, J. S. (n.d.). The Influence of Service Quality, Destination Image, and Memorable Experience on Revisit Intention with Intervening Variables Tourist Satisfaction.
    SUMARYADI, S., HURRIYATI, R., WIBOWO, L. A., & GAFFAR, V. (2021). The Relationship Between the Quality of Destination and Tourist Satisfaction: The Role of Destination Attributes. The Journal of Asian Finance, Economics and Business, 8(4), 929–937. https://doi.org/10.13106/JAFEB.2021.VOL8.NO4.0929
    Supriono, & Yulianto, E. (2021). THE EFFECT OF FESTIVAL QUALITY ON REVISIT INTENTION: MEDIATING ROLE OF DESTINATION IMAGE IN JEMBER FASHION CARNAVAL, JEMBER, INDONESIA. GeoJournal of Tourism and Geosites, 38(4), 1195–1202. https://doi.org/10.30892/gtg.38426-760
    Thipsingh, S., Srisathan, W. A., Wongsaichia, S., Ketkaew, C., Naruetharadhol, P., & Hengboriboon, L. (2022). Social and sustainable determinants of the tourist satisfaction and temporal revisit intention: A case of Yogyakarta, Indonesia. Cogent Social Sciences, 8(1), 2068269. https://doi.org/10.1080/23311886.2022.2068269
    Utomo, H. S., Widjanarko, H., Suratna, S., & Rahmawati, K. (2024). Destination Quality’s Impact on Tourist Satisfaction and Revisit Intentions in Dieng. In B. Sobirov, M. T. Multazam, H. Ku, & A. Taubayev (Eds.), Proceedings of the 2nd International Conference on Advanced Research in Social and Economic Science (ICARSE 2023) (Vol. 842, pp. 823–830). Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-247-7_81
    Wang, C., & Hsu, M. K. (2010). The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model. Journal of Travel & Tourism Marketing, 27(8), 829–843. https://doi.org/10.1080/10548408.2010.527249
    Wang, Y., Zhang, Z., Zhu, M., & Wang, H. (2020). The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China. Sage Open, 10(1), 2158244019898803. https://doi.org/10.1177/2158244019898803
    Yen, N. T. H., Quynh, N. T. T., Dinh, T. D., Mai, T. T. H., Duyen, N. T. H., Hong, P. N., & Duc, B. M. (2024). The Impact of Destination Quality and Image on Tourists’ Loyalty. Journal of Law and Sustainable Development, 12(1), e2728. https://doi.org/10.55908/sdgs.v12i1.2728

How to Cite

Riswandi, R., Widyastuti, S., & Nugroho, A. (2026). Driving Ecotourism Intention in The Era of Sustainable Tourism: A Systematic Literature Review Integrating SOR and Experience Economy Perspective. Quantitative Economics and Management Studies, 7(1), 15–32. https://doi.org/10.35877/454RI.qems4644

Copyright & license

Copyright (c) 2026 Riki Riswandi, Sri Widyastuti, Arissetyanto Nugroho