The Level of Employee Trust in The Boss in The Regional Secretariat of Cirebon City
DOI:
https://doi.org/10.35877/454RI.qems1249Keywords:
Trust, Trust Levels, Dimension of TrustAbstract
This study aims to identify the type of employee trust in superiors and determine the tendency of the type of employee trust in superiors. The type of this research is qualitative research that used primary data, where the researcher conducts indirect interviews in the form of open questions to 18 respondents who are employees of the Cirebon City Regional Secretariat. The data were analyzed using qualitative descriptive analysis techniques. The results showed that the dimensions of integrity, competence, consistency, and openness were mostly knowledge-based trust. Meanwhile, the loyalty dimension is at the level of identification-based trust. While the type of employee trust in superiors tends to have confidence in the level of knowledge and level of identification.
References
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Williams, T. (2012). The Psychology Of Interpersonal Trust How people Feel When It Comes To Trusting Someone. https://doi.org/10.1177/1059601106294215
Broto, G. W. (2015). Hubungan Leadership Competency dan Leadership Wisdom terhadap Trust pada Tenaga Pendidik dan Kependidikan P4TK Matematika Yogyakarta. Ta’allum: Jurnal Pendidikan Islam, 3(2), 201–228. https://doi.org/10.21274/taalum.2015.3.2.201-228
Budiyanti, H., & Nurman. (2019). Model Kepemimpinan Transformasional Guna Mencapai Kepuasan Kerja Aparatur Sipil Negara ( ASN ). Prosiding Seminar Nasional LP2M UNM, 8, 969–983.
Cempakasari, D. A., & Yoestini. (2003). Studi Mengenai Pengembangan Hubungan Jangka Panjang Perusahaan dan Pengecer. In Jurnal Sains Pemasaran Indonesia (Vol. 2, Issue 1, pp. 67 – 84–84). https://doi.org/10.14710/jspi.v2i1.67-84
Costigan, R., & Ilter, S. (1998). A Multi-Dimensional Study of Trust in Organizations. Journal of Managerial Issues, 10(3), 303.
Dongoran, J. K. S., & Robiyanto, R. (2021). An Exploratory Study On Level Of Trust To People And Institution: Factors Influenceing At and Its Consequences On Community. Kasetsart Journal of Social Sciences, 42(4), 1–20.
Farida, S. I., Iqbal, M., & Kurniasih, A. (2016). Pengaruh Kepercayaan dan Komitmen Organisasi Terhadap Motivasi dan Kepuasan Kerja. Jurnal Kependidikan, 46, 121–134.
Fitriah, R. (2022). Hubungan Antara Tingkat Keterbukaan Pemimpin Dengan Tingkat Kepercayaan Kepada Pemimpin Pada Pegawai Indo Prima Plastik. Journal Ekombis Review, 07(02), 47–57.
Fukuyama, F. (1996). Trust: The Social Virtues and The Creation of Prosperity. Free Press.
Gilbert, J. A., & Tang, T. L. P. (1998). An Examination of Organizational Trust Antecedents. Public Personnel Management, 27(3), 321–335. https://doi.org/10.1177/009102609802700303
Grossman, R. (2017). 5 Dimensions Of Organizational Trust. Black Diamond Leadership.
Husted, B. W. (1998). Organizational Justice And The Management of Stakeholder Relations. Journal of Business Ethics, 17(6), 643–651. https://doi.org/10.5840/iabsproc199454
Johnson, D. . (1993). Reaching Out: Interpersonal Effectiveness, Self Actualization (5th ed.). Boston: Allyn & Bacon.
Jones, C. A., & Mason, W. (2010). Leadership Among Spiritual Teachers. 30(3–4), 28–36. https://doi.org/10.4298/REVN.30.3.4.79-88
Kadoya, Y., Zen, K., Wakana, N., Yanishi, K., Senoo, K., Nakanishi, N., Yamano, T., Nakamura, T., & Matoba, S. (2021). Knowledge, Perception, and Level of Confidence Regarding COVID-19 Care Among Healthcare Workers Involved In Cardiovascular Medicine: A Web-Based Cross-Sectional Survey In Japan. Journal of Cardiology, 77(3), 239–244. https://doi.org/10.1016/j.jjcc.2020.07.029
Ketole, T. (2006). Do You Trust Your Boss? – A Jungian Analysis of Leadership Reliability In CSR. Electronic Journal of Business Ethics and Organization Studies, 11(12).
Lewicki, R. J., & Wiethoff, C. (2006). Trust, Trust Development, and Trust Repair. The Handbook of Conflict Resolution: Theory and Practice (2nd Ed)., 92–119.
Lussier, R. . (2008). Human Relation in Organization: Application and Skill Building. McGraw-Hill/Irwin.
Mishra, J., & Morrissey, M. A. (1990). Trust in Employee/Employer Relationships: A Survey of West Michigan Managers. Public Personnel Management, 19(4), 443–486. https://doi.org/10.1177/009102609001900408
Mu’amar, M. (2015). Analisis Kinerja Sekretariat Daerah Dalam Melaksanakan Tugas, Fungsi Di Kabupaten Donggala. Katalogis, 3(11), 139–150.
Raharso, S. (2021). Kepercayaan Dalam Tim. Jurnal MANAJERIAL, 10(2), 42–53. https://doi.org/10.17509/manajerial.v10i2.2164
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior. USA: Pearson International Edition Prentice-Hall.
Schilke, O., & Cook, K. S. (2013). A cross-level process theory of trust development in interorganizational relationships. Strategic Organization, 11(3), 281–303.
Stoner, J. L. (2021). The 5 Levels of Trust. Seapoint Center.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sydanmaanlakka, P. (2003). “Intelligent Leadership and Leadership Competency: Developing a Leadership Frame Work for Intelligent Organization,.”
Williams, T. (2012). The Psychology Of Interpersonal Trust How people Feel When It Comes To Trusting Someone. https://doi.org/10.1177/1059601106294215
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Published
2022-10-19
How to Cite
Desyosevin Ully Basa Pasaribu, C., & Dongoran, J. (2022). The Level of Employee Trust in The Boss in The Regional Secretariat of Cirebon City. Quantitative Economics and Management Studies, 3(6), 921–931. https://doi.org/10.35877/454RI.qems1249
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